Terms of Service

The Good Name System is a done-for-you reputation management service built on four functions:

• Request — automated, personalized review request messages sent to your customers
• Reroute — dissatisfied customers are privately routed to you before any public review is posted
• Respond — AI-assisted responses to your existing Google reviews
• Repurpose — your best (5-star) reviews are reformatted for use across Google Business Profile, Facebook, and Instagram

• New Clients receive a 14-day free trial.
• A valid payment card must be provided at signup to activate the trial. You will not be charged during the 14-day trial period.
• If you do not cancel before the end of the 14-day trial, your card will be charged the applicable monthly subscription fee, and billing will continue monthly thereafter until you cancel.
• Standard pricing is $197/month. Founding clients (limited to RAR’s first five shop clients) may be offered a locked rate of $149/month in exchange for case study/testimonial rights, as documented in their individual signup agreement.
• There are no long-term contracts. You may cancel at any time; cancellation stops future billing but does not refund the current billing period already charged.
• All payments are processed securely through Stripe.

By using the service, you represent and agree that:

• Any customer list, contact information, or data you provide to us was collected lawfully and you have the right to share it with us for the purpose of sending review requests and related communications on your behalf.
• The business information you provide (name, address, phone, reviews, etc.) is accurate and current.
• You will not instruct us to selectively suppress, hide, or block negative reviews from any individual customer, or otherwise use the system to filter feedback based on anticipated sentiment. Our review request process is applied consistently to all customers, regardless of the outcome of their service visit, in line with FTC guidance on solicited reviews.
• You are responsible for maintaining accurate access credentials to your own Google Business Profile, Facebook, and Instagram accounts as connected to our system.

To be direct about the limits of this service:

• We cannot remove, block, filter, or otherwise prevent legitimately posted negative reviews from appearing on Google, Facebook, or any other platform. No reputation management service can do this, and we will not claim otherwise.
• We do not guarantee a specific star rating, review count, review velocity, search ranking, or increase in calls/customers as a result of using the service. Results depend on many factors outside our control, including your business’s service quality and customer volume.
• We do not create fake, incentivized, or fabricated reviews of any kind.

RAR retains ownership of the software, workflows, templates, messaging sequences, and other tools used to deliver the service (“the System”). Your subscription grants you a limited, non-exclusive right to use the System for your own business while your subscription is active. You may not copy, resell, sublicense, or reverse-engineer the System.

Content generated on your behalf (e.g., AI review responses, repurposed review graphics) belongs to you for use in your own business marketing.

• Either party may cancel this agreement at any time. Clients may cancel by contacting us directly.
• We reserve the right to suspend or terminate service for non-payment, misuse of the System, or violation of these Terms.
• Upon termination, your access to the System will be discontinued. We will handle any remaining data per our Privacy Policy.

To the fullest extent permitted by law, RAR’s total liability arising from your use of the service is limited to the amount you paid us in the three (3) months prior to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business, arising from use of the service.

Clients are responsible for their own compliance with applicable consumer protection, telemarketing (including TCPA), and review solicitation laws (including FTC guidance) as they relate to their own business practices. RAR’s automated messaging structure is designed to support compliant, non-discriminatory review solicitation, but Clients remain responsible for the accuracy and legality of the customer data they provide to us.

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Georgia.

We may update these Terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the updated Terms.